Answers for Safer, Simpler Family Routines

Start with the area you want to manage: an entry door, cabinet, refrigerator or personal storage. Compare each product’s access methods, dimensions and installation requirements. If you are unsure, email photos and measurements to support@bestkidshop.com.

Measure the mounting area, door or panel thickness and available clearance, then compare those measurements with the specifications on the product page. Installation requirements vary by model.

Some Bestkid products offer adhesive or non-destructive installation options, while others require screws or door modification. Check the installation method listed on the individual product page before ordering.

No. Depending on the model, access may include fingerprint, palm vein, PIN, RFID card, NFC, Bluetooth, Wi-Fi, app control or a physical key. The product page lists the exact methods supported by each model.

Many customers can install their product using the included instructions and hardware. More complex door-lock installations may require additional tools or professional help if you are not comfortable modifying a door.

It depends on the model and function. Bluetooth features work at close range, while remote access generally requires a compatible model connected to 2.4 GHz Wi-Fi. Review the connectivity section on the product page.

Compatible models support multiple authorized users or credentials. Capacity and permission options vary, so check the specifications for your model and only grant access to trusted users.

Confirm that the battery has sufficient charge, Bluetooth or Wi-Fi is enabled as required, and the app has the necessary phone permissions. Restart the app and follow the model-specific pairing or calibration instructions. Contact support if the issue continues.

Compatible models provide a low-battery warning through the lock, app or both. Replace or recharge the battery promptly and keep the model’s backup access method available while doing so.

Orders are normally processed within 1–3 business days. Delivery time depends on the destination and carrier. You will receive tracking information by email after dispatch.

Use the tracking link in your shipping-confirmation email. Tracking may take a short time to update after the carrier receives the parcel.

Contact support@bestkidshop.com as soon as possible. We will try to help before dispatch, but changes or cancellations cannot be guaranteed after processing has begun.

Eligible returns are accepted according to our current Return Policy. Items must meet the stated conditions, and you should contact support before sending anything back.

Contact support promptly with your order number and clear photos of the item, packaging and shipping label. We will review the issue and explain the available next step.

No. Bestkid products can add a practical layer to a broader home-safety routine, but they do not replace attentive adult supervision, emergency planning or professional guidance.

No. Our products are household safety and access-control tools. They do not diagnose, treat, cure or prevent ADHD, autism spectrum disorder or any other medical condition.

We focus on practical controls, predictable routines, clear product information and caregiver-managed access. Every family is different, so product choice and use should reflect the child, household and guidance of relevant professionals.

Visit our Support page or email support@bestkidshop.com. Include your order number, product model and a clear description of the issue so we can help efficiently.