Return Policy
Return & Refund Policy
Bestkid is operated by Petelix Tech LLC.
30-day returns
Request a return within 30 days of delivery. Items must be in the condition received, with original packaging, accessories and proof of purchase. Mandatory consumer rights remain unaffected.
Starting a return
Email support@bestkidshop.com with your order number and reason. Include photos or video for damaged, defective or incorrect items. Wait for authorization, the exact recipient name and your warehouse reference code before shipping. Use a tracked service and retain the receipt. Missing authorization or reference details may delay or prevent warehouse acceptance, without limiting statutory rights.
Authorized U.S. return facility
Bestkid Returns
10920 Saint Louis Dr
El Monte, CA 91731
United States
Contact support for the order-specific recipient and address-line-2 reference before returning from any country. This is not our registered office and does not accept in-person returns.
Return shipping and fees
For damaged, defective or incorrect items, we provide a prepaid label or reimburse reasonable, approved return shipping. For change-of-mind or mistakenly ordered items, customers pay return shipping. No restocking fee applies to eligible returns. Original expedited shipping, if any, is not refundable except for our error or where required by law.
Refunds and exchanges
We inspect returned items and notify you of approval. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. Banks may need additional processing time. Contact us if more than 15 business days have passed since approval. For exchanges, return the original item and place a separate order after acceptance; contact us first for defective or incorrect items.
Exceptions and cancellations
Materially used, altered or damaged items, or items missing required parts, are ineligible unless a defect or applicable legal right applies. Gift cards are non-returnable. Any product-specific final-sale exception must be disclosed before purchase. Contact us promptly, preferably within 12 hours, to cancel or amend an order. We can do so if fulfillment has not started; changes cannot be guaranteed afterward.
Contact: support@bestkidshop.com · +1 213-905-5241. Business address: 1500 N Grant St, Ste R, Denver, CO 80203, United States. This business address is not the return facility.