Support · Help Center
How can we help?
Search for answers, or browse categories below
Popular:
Order tracking
How to return
Door compatibility
Browse by topic
Orders & Shipping
Tracking, delivery, address changes
↗
Returns & Exchanges
Policy, process, refund timeline
↗
Payment Issues
Failed payments, invoices, promo codes
↗
Product Usage
Child lock setup and troubleshooting
↗
Account
Sign in, password reset, privacy
↗
Promotions & Offers
Discounts, membership, gift cards
↗
Frequently asked questions
Standard shipping to the United States and Mexico is free with no minimum purchase. Estimated delivery from order confirmation, including processing:
- United States and Mexico: 4–5 business days
- Germany and Japan: 7–13 business days
- Charges and estimates for other destinations are shown before payment
Customs, holidays and carrier disruptions may cause delays. See our Shipping Policy for full details.
After your order ships, we email the available tracking information. You can also review the order in your customer account and open the carrier tracking link.
The first tracking event may take additional time to appear after dispatch.
Email support@bestkidshop.com as soon as possible with your order number. We will try to help before fulfillment begins.
Changes or cancellations cannot be guaranteed after processing or dispatch.
Request an eligible return within 30 days of delivery. The item must be in the condition received, with its original packaging, accessories and proof of purchase.
Contact support@bestkidshop.com before sending the item so we can confirm eligibility, instructions and the correct return address. Approved refunds are sent to the original payment method after inspection.
Contact support@bestkidshop.com before sending the item so we can confirm eligibility, instructions and the correct return address. Approved refunds are sent to the original payment method after inspection.
Customers pay return shipping for change-of-mind returns. Bestkid covers reasonable, approved return shipping for damaged, defective or incorrect items. See our Return Policy for all conditions.
Contact us promptly after delivery at support@bestkidshop.com with your order number and clear photos of the item and packaging. We will review the information and explain the available replacement or refund options.
Bestkid covers reasonable, approved return shipping for damaged, defective or incorrect items.
Check these in order:
- Card number, expiry date and CVV are correct
- Sufficient balance or credit limit
- Your bank hasn't blocked online or international transactions
Enter your code in the "Discount code" field at checkout. Codes are case-sensitive and can be combined only when both offers permit combinations.
For the welcome offer, subscribe to Bestkid emails to receive BESTKIDWELCOME10. Use the same email at checkout. The code gives eligible first-time subscribers 10% off their first order, with no minimum purchase, once per customer.
Turn on Child Safety Mode in the Bestkid app. A blue indicator on the interior lock shows when the mode is active. While enabled, turning the inside thumbturn alone will not complete the unlock; indoor exit requires a caregiver-set 4-digit PIN.
Authorized adults can continue using the supported fingerprint, anti-peep PIN, RFID card, Bluetooth app, built-in Wi-Fi remote access or emergency key options.
Authorized adults can continue using the supported fingerprint, anti-peep PIN, RFID card, Bluetooth app, built-in Wi-Fi remote access or emergency key options.
Before enabling the indoor PIN, confirm that it will not prevent prompt emergency exit. The lock adds a layer of safety and does not replace attentive adult supervision or a household safety plan.
Before ordering or drilling, check the door thickness, backset, handing, opening direction and existing bore-hole style. Review the compatibility notes on the relevant product page.
If you are unsure, email photos and measurements to support@bestkidshop.com before ordering.
Select the account icon and follow the sign-in page instructions for account access or password recovery. Use the email address connected to your customer account and check your inbox for the recovery message.
If you cannot access that email or do not receive the message, contact support@bestkidshop.com for assistance.
If you cannot access that email or do not receive the message, contact support@bestkidshop.com for assistance.
Subscribe to Bestkid emails to receive product news and eligible offers, and follow our Instagram or TikTok channels for announced promotions.
Eligible first-time subscribers receive BESTKIDWELCOME10 for 10% off their first order. Use the same subscribed email at checkout. Offer combinations apply only when both promotions permit them.
Still need help?
Send us a message.
Our team responds within 24 hours. Business day replies are usually much faster.
support@bestkidshop.com
Reply within 24 hours
1-2139055241 (SMS only)
Company registration: Petelix Tech LLC, 1500 N Grant St, Ste R, Denver, CO 80203, United States. Contact support before returning any item.
Message sent — we'll get back to you soon ✓