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Frequently asked questions
We ship within 24 hours on business days (48 hours during sales). You'll receive a tracking number by email or SMS once shipped.
Estimated delivery:
Estimated delivery:
- Major cities (East/South/North): 1β3 business days
- Central & Western regions: 3β5 business days
- Remote areas: 5β7 business days
Child locks are individually packaged with protective padding β no damage in transit.
Three ways to track your parcel:
- Log in β My Orders β click order number β view logistics
- Click the tracking link in your shipping notification
- Enter your tracking number on the courier's website
Address changes and cancellations are free before dispatch. Contact us with your order number and we'll update it within 1 hour.
Once status shows "Shipped", address changes are no longer possible. Contact the courier directly β success is not guaranteed.
30-day no-questions-asked returns for unused, unopened items. Quality issues covered for 90 days.
Return process: Log in β My Orders β Request After-sales β Upload photos β Receive return label. Refunds in 5β7 business days.
Return process: Log in β My Orders β Request After-sales β Upload photos β Receive return label. Refunds in 5β7 business days.
For quality-related returns, Bestkid covers all return shipping costs.
Please report within 48 hours of delivery:
- Photograph packaging and the item (min. 3 photos, include tracking label)
- My Orders β Request After-sales β upload photos β select replacement or refund
Check these in order:
- Card number, expiry date and CVV are correct
- Sufficient balance or credit limit
- Your bank hasn't blocked online or international transactions
Enter your code in the "Discount code" field at checkout. One code per order β cannot be combined unless stated. Codes are case-sensitive; check expiry before use.
Follow our social channels for exclusive discount codes and seasonal sales.
Step-by-step pairing:
- Download the Bestkid app and log in
- Tap "Add Device" on the home screen
- Hold the button on the back of the child lock for 3 seconds until the indicator flashes blue
- The app auto-discovers and pairs (Bluetooth on, stay within 1 metre)
One account can manage up to 10 child lock devices β shareable with family members.
Two ways to adjust:
- Touch: Tap the top to cycle colours (warm white β amber β moonlight blue β rainbow); long-press to adjust brightness
- App: Set schedules, sleep mode and white noise in the Bestkid app
Recommended bedtime: amber at 20% brightness β supports melatonin production for easier sleep.
Click "Forgot password" on the login page β enter your registered email or phone β enter the verification code β set a new password. Takes about 2 minutes.
If you no longer have access to your registered email, contact us with your purchase history to verify identity.
If you no longer have access to your registered email, contact us with your purchase history to verify identity.
Best ways to stay updated:
- Subscribe to our newsletter
- Follow us on Instagram or TikTok for flash deals
- First-time buyers receive a welcome discount automatically at checkout
Promo codes can't typically be stacked, but site-wide sale discounts apply automatically.
Still need help?
Send us a message.
Our team responds within 24 hours. Business day replies are usually much faster.
support@bestkidshop.com
Reply within 24 hours
1-2139055241 (SMS only)
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